Returns & Exchanges

Bobbi Brown Online Satisfaction Guarantee

If for any reason you are not satisfied with your purchase from Bobbi Brown Online you may return the unused portion for refund or exchange. Foundation, Concealer, Powder and Corrector purchases from Bobbi Brown Online receive free return shipping. If you prefer, you may exchange it for another item (s). If you wish to return or exchange an item purchased at Bobbibrown.com, please click here for step by step directions. Please note that Bobbibrown.com eGift Cards cannot be returned or exchanged.

Free Return Shipping For Foundations, Powders, Concealers, & Correctors

If you have purchased a Foundation, Powder, Concealer or Corrector from Bobbi Brown Online and wish to return or exchange it, follow the steps below:

  • Call Us 1-877-310-9222
    An Online Service Expert will provide a pre-paid return label via email.
  • Print It
    Print the label from your email. Complete the Return Merchandise/Exchange section on the back of the invoice included with your order. *Please check the appropriate box if the item was a gift.
  • Pack It
    Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.
  • Ship It
    Take the package to any UPS location or request a pickup by calling 1-800-PICKUPS (UPS fees may apply). Full instructions are included in the return label email.

Return/Exchange Instructions

NOTICE: We have modified our return and exchanges processes. Please contact our Customer Care team at 1-877-310-9222 or bobbibrownservice@bobbibrown.com for assistance.

Can I return or exchange an item?

Please contact us at 1-877-310-9222, via email at bobbibrownservice@bobbibrown.com or via chat Monday - Friday 9am - 10pm ET and Saturday & Sunday 9am - 8pm ET. Our Online Customer Service Team will be happy to assist you for eligible returns, with return instructions and the return shipping address. For eligible foundation, corrector, concealer & powder a free return label will be provided. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on bobbibrowncosmetics.com may be returned. Please note that Bobbibrown.com eGift Cards cannot be returned or exchanged.

Bobbi Brown Online
Returns Department
7603 Trade Port Drive
Louisville, KY 40258

Damaged Items

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at 1-877-310-9222.