Returns & Exchanges

Bobbi Brown Online Satisfaction Guarantee

At Bobbi Brown Online, your satisfaction is guaranteed. If you with to return or exchange an unused portion of your online order, you may start the process here. Please note eGift cards cannot be returned or exchanged.

Return/Exchange Instructions

Can I return or exchange an item?

Click here to initiate an online return and generate a prepaid return label (no printer required). Returns will be processed within 3 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed. Please note: eGift cards, gift cards, promotional items, final sale items, or products purchased somewhere other than are not eligible for return online.

Damaged Items

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at 1-877-310-9222.